Refund policy

We offer a 60-day returns policy. This means you have 60 days from the day you receive your order to request a return.

Because we stand behind our 60-Day Satisfaction Guarantee, you may return your soap even if you have opened and used it. If it hasn't left you feeling fresher and more confident, we'll refund you.

To start a return, email us at support@mona-ritual.com with your order number. Please contact us before sending anything back — items returned without an approved return request cannot be accepted.

If your return is approved, we'll send you a return shipping label along with instructions on where and how to send your parcel.

You can always contact us at support@mona-ritual.com with any questions about returns.

Damages and issues

Please inspect your order as soon as it arrives and contact us straight away if the item is faulty, damaged, or if you have received the wrong product, so that we can assess the problem and put it right.

Exceptions and non-returnable items

We are unable to accept returns on gift cards.

For hygiene reasons we cannot resell any soap that has been returned to us. This does not affect your right to return it under our 60-Day Satisfaction Guarantee or under your statutory cancellation rights.

If you are unsure whether a particular item can be returned, please get in touch and we'll be happy to help.

Exchanges

The quickest way to get what you want is to return the item you have and, once the return has been approved, place a separate order for the new item.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. This right sits alongside our 60-Day Satisfaction Guarantee, which is more generous, and does not replace it.

To exercise your right to cancel, simply let us know at support@mona-ritual.com within 14 days of delivery. You then have a further 14 days to return the goods to us.

Refunds

We will let you know as soon as we have received and inspected your return, and whether your refund has been approved.

If approved, you will be refunded automatically to your original payment method within 14 days. Please note that it can take some additional time for your bank or card issuer to process and display the refund.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at support@mona-ritual.com.